About us

Privacy Policy

Novanexs operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a secure and seamless shopping experience.

Our store is powered by Shopify, which enables us to deliver our Services efficiently and securely.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on your interaction with our Services, we may collect:

Contact Information

  • Full name

  • Billing & shipping address

  • Phone number

  • Email address

Financial Information

  • Credit/debit card details

  • Payment confirmation

  • Transaction records
    (Note: Payment data is securely processed through trusted payment providers.)

Account Information

  • Username & password

  • Security questions

  • Preferences & settings

Transaction Information

  • Products viewed, added to cart, wishlist, purchased, returned, or exchanged

  • Order history

Communication Information

  • Messages sent to customer support

  • Reviews and feedback

2. Sources of Personal Information

We collect information:

  • Directly from you (when creating an account, placing orders, or contacting us)

  • Automatically through cookies and tracking technologies

  • From service providers (such as payment processors or shipping partners)

  • From trusted business or marketing partners

3. How We Use Your Personal Information

We use your information to:

Provide & Improve Our Services

  • Process orders and payments

  • Manage your account

  • Arrange shipping and returns

  • Personalize your shopping experience

  • Recommend relevant products

Marketing & Advertising

  • Send promotional emails or offers

  • Display relevant advertisements

  • Inform you about new products and updates

(You can unsubscribe from marketing emails at any time.)

Security & Fraud Prevention

  • Verify accounts

  • Prevent unauthorized transactions

  • Detect fraud or suspicious activity

Customer Support

  • Respond to inquiries

  • Resolve disputes

  • Improve service quality

Legal Compliance

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our policies and terms

4. How We Share Your Information

We may share your information:

  • With Shopify and trusted service providers (payment processors, shipping partners, IT services)

  • With marketing and advertising partners

  • When required by law or legal process

  • In connection with business transactions (such as merger or restructuring)

All third parties are required to maintain appropriate security and confidentiality standards.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process certain data to help operate and improve the platform.

For more details, please refer to the Shopify Consumer Privacy Policy.

8. Data Security & Retention

We implement appropriate technical and organizational measures to protect your information. However, no online transmission is 100% secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Request data portability

  • Opt out of marketing communications

To exercise your rights, contact us at:
📧 novanexs@gmail.com
📍Dhoke Abdullah Spirit School Jhelum Pakistan

We will respond in accordance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Novanexs
📧 novanexs@gmail.com
📍 Dhoke Abdullah Spirit School Jhelum Pakistan